Problem 1: Hello. This is Mark Kelly. I just had a maintenance service for my car at your repair shop yesterday. And I took it back this morning. But the engine is not working properly again, and so does the brake. I feel really disappointed. What should I do now? Problem 2: Hi. This is Kate Wright. I have an appointment for health check with Dr. Clare at 10 a.m. tomorrow. But something urgent came up and I need to leave for a business trip to Sydney early tomorrow morning. Is it possible to rearrange my appointment? Problem 3: Hi. This is Jacob Duncan. I ordered a photocopier from your company last Sunday. Your staff told me it took four days to deliver. Five days has gone by since the order date, but I have not received it yet. Can you tell me how long I have to wait? Again, this is Jacob and my order number is 217P. Problem 4: Hi, this is White Young. I bought a hair dryer from your shop last Sunday, and I just made use of it this morning. But it made awful noise. Could you let me know what I should do Chọn 1 chủ đề và đưa ra giải pháp. Giúp mình vs ạ

Fill each blank with a suitable word in the box. There are two extras.

  It’s always worth preparing well for an interview. Don’t just hope (1) ………… the best. Here are a (2) ………………. tips. Practise how you say things, as well as what you (3) …………… to say. If you don’t own a video camera, perhaps a friend of (4) ……….. does. Borrow it and make a video tape of yourself. Find (5) ………….. to watch it with you and give you a (6) ………….. of advice on how you appear and behave. Before the interview. Plan what to wear. Find out how the company expects its (7) …………… to dress. At the interview, believe (8) ………….. yourself and be honest, open and friendly. (9) ………………. Attention and keep your answers to the point. The interviewer doesn’t want to waste time and (10) …………. do you.

Read the text below and complete Questions 1-8.

Tips for giving an effective business presentation

Preparation

Get someone else to evaluate your performance and highlight your best skills. For example, go through your presentation in front of colleague or relative. Think about who your audience is and what you want them to get out of the presentation. Think about content and style.

Go into the presentation room and try out any moves you may have to make, e.g. getting up from your chair and moving to the podium. Errors in the first 20 seconds can be very disorientating.

Familiarize yourself with the electronic equipment before the presentation and also have a backup plan in mind, should there be an unexpected problem like a power cut.

Dealing with presentation nervousness

A certain amount of nervousness is vital for a good presentation. The added adrenaline will keep your faculties sharp and give your presentation skills extra force. This can, however, result in tension in the upper chest. Concentrate on your breathing. Slow it right down and this will relax you. Strangely, having something to pick up and put down tends to help you do this.

It may seem an odd idea, but we seem to feel calmer when we engage in what's referred to as a displacement activity, like clicking a pen or fiddling with jewelry. A limited amount of this will not be too obvious and can make you feel more secure at the start.

Interacting with your audience

Think of your presentation as a conversation with your audience. They may not actually say anything but make them feel consulted, questioned, challenged, then they will stay awake and attentive.

Engage with your present audience, not the one you have prepared for. Keep looking for reactions to your ideas and respond to them. If your audience doesn't appear to be following you, find another way to get your ideas across. If you don't interact, you might as well send a video recording of your presentation instead!

Structuring effective presentations

Effective presentations are full of examples. These help your listeners to see more clearly what you mean. It's quicker and more colorful. Stick to the point using three or four main ideas. For any subsidiary information that you cannot present in 20 minutes, try another medium, such as handouts.

End as if your presentation has gone well. Do this even if you feel you've presented badly. And anyway a good finish will get you some applause - and you deserve it!

Questions 1- 8

Complete the sentences below. Choose NO MORE THAN TWO WORDS from the text for each answer.

1. Practicing your presentation on a Answer or a family member is helpful.

2. Be prepared for a problem such as a Answer

3. One way to overcome pre-presentation nerves is to make your Answer less rapid.

4. It is acceptable to do something called a Answer at the start of the presentation to reassure you.

5. Your presentation should be like a Answer with the people who have come to hear you.

6. Check constantly for Answer to the points you are making.

7. Make sure you use plenty of Answer to communicate your message effectively

8. To keep the presentation short, use things like Answer to provide extra details

Read the tips for reducing waste. Then choose the correct options.

Reduce your waste in 4 easy steps

Does your family throw away too ¹much / many food? Here are a few tips you can follow to reduce waste.

TIP 1. Make a shopping list before going shopping.

²A lot of / A few food goes in the bin as ³not enough / a little people write down exactly what they need to buy at the shops.

TIP 2. Check the fridge and food cupboards before you shop and buy only what you really need.

It's amazing ⁴how many / how much things we buy that we already have. We throw away 5too many / enough things just to make room for new products.

TIP 3. Buy the freshest food you can.

You may spend ⁶a little / a few pounds more, but fresh food is much better for you.

TIP 4. Take ⁷a lot of / a little time to create a menu for the week. You can do it quickly, and it means that you won't buy things you don't need.

II. Read the passage and answer the questions below. ( 5pts)

Read the texts about model good road safety behavior at all times for parents, and then answer the questions.

Top tips for pedestrian safety

·     Teach your children to hold hands with an adult whenever they go out.

·     Always use a zebra crossing when one is available and teach children that these are the safest places to cross.

·     Teach children that it’s still important to stop, look and listen at a zebra crossing.

·     Teach children always to stop at the kerb and look and listen for traffic (a third of children injured on roads said that they didn’t stop before stepping off the kerb and many said they didn’t look).

·     Never use your mobile phone while crossing roads.

·     Children learn to make decisions about crossing the road and parents gradually let them take a lead when you are crossing together.

·     As children get older, practise routes with them before they walk alone.

Top tips for cycling

·     Always encourage children to wear a cycle helmet when they are on their bikes, and set a good example by wearing one yourself.

·     Children need to be able to judge speed and distance accurately before they cycle on public roads. They need to take lessons on cycling in order to travel more widely on their bikes.

·     Make sure children wear bright coloured clothing and fluorescent items whenever they are cycling on the road. And if they are cycling in the dark, they will need lights on their bikes and reflective items too. And of course, make sure you do this yourself, to set a good example.

1. Where should children stop to look and listen for the traffic?

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2. What should children do when they go out?

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3. Should children use your mobile phone while crossing roads ?

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4. Which clothes should children wear whenever they are cycling on the road?

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5. What should they do when they cycle in the dark?

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Which notice (A-H) says this (1-5)