Writing (The world of work) SVIP

Match parts of the letter (1 - 8) with the functions.

Match the parts of the letter with the functions.

Complete the letter using the phrases given.

75 Tran Hung Dao Street, Hoan Kiem District, Ha Noi

21st January 2022

Helping Hands Charity Organization

52 Nguyen Trai Street, Ha Noi

Dear Sir or Madam,

Re: Application for the volunteer position

the volunteer position at your local centre for community development. this opportunity from a friend who attended your recent community event last Saturday.

Last summer, I volunteered at a local food bank where I organised donations and prepared food packages for distribution. a good understanding of community support services.

I am compassionate, patient, and have strong communication skills. I speak both Vietnamese and English, which helps me interact with a diverse range of people.

the online application form and submitted it as requested. I am available for an interview any weekday after 3.00 p.m. or on weekends. If selected, I can start immediately and help every Saturday afternoon.

Thank you for considering my application. hearing from you soon.

Yours faithfully,

Nam

Tran Van Nam

a. I am available for an interview any afternoon during the week.

b. Last year, I worked at Trendy Boutique, where I welcomed customers and helped them with selecting items.

c. I am writing to apply for the part-time shop assistant position at Fashion Hub.

d. I have some experience in retail and customer service.

e. I look forward to hearing from you soon.

f. I consider myself to be friendly, reliable, and have strong communication skills.

a. I am also certified in first aid, which ensures I can handle emergencies effectively.

b. I am writing to apply for the part-time babysitter position at Happy Kids Care.

c. I have some experience in childcare and education.

d. I consider myself to be patient, responsible, and have strong communication skills.

e. I look forward to hearing from you soon.

f. I would be delighted to meet you in person to discuss my application and am available for an interview any afternoon during the week.

a. I am writing to express my interest in the part-time server position which was advertised on your website on 15 July.

b. I have experience in the hospitality industry and provide excellent customer service.

c. I consider myself to be outgoing, hard-working and enthusiastic.

d. I look forward to contributing to your team.

e. Last year, I worked at Java Junction, where I greeted customers, took their orders, and served food and drinks efficiently.

f. I am available for an interview any morning during the week.

a. I look forward to hearing from you soon.

b. I am writing to express my interest in the volunteer position for your upcoming events.

c. I have some experience in event planning and coordination.

d. Last year, I volunteered at the Ha Noi Cultural Festival, where I assisted with setting up venues, managing guest lists, and providing information to attendees.

e. I would appreciate the opportunity to discuss my application in person and am available for an interview any afternoon during the week.

f. I am reliable, enthusiastic and capable of working effectively under pressure and handling multiple tasks efficiently.

a. Last year, I worked at the University Library, where I managed book checkouts and returns and organised library resources.

b. I am writing to apply for the part-time library assistant position at City Central Library.

c. I have experience in customer service and administrative tasks.

d. I would appreciate the opportunity to discuss my application in person and am available for an interview any afternoon.

e. I am reliable, organised and have good communication skills.

f. Thank you for your consideration. I look forward to hearing from you soon.

Put the words and phrases in the correct order to make a complete sentence.

Put the words and phrases in the correct order to make a complete sentence.

Put the words and phrases in the correct order to make a complete sentence.

Put the words and phrases in the correct order to make a complete sentence.

Put the words and phrases in the correct order to make a complete sentence.

Choose the best sentence written from the words and phrases given.

A company's / growth / depend / not only / its products / but also / its customer service.

Choose the best sentence written from the words and phrases given.

If / you / want / successful / work, you / need / manage / time / effectively.

Choose the best sentence written from the words and phrases given.

Despite / have / busy schedule, I / manage / complete / several courses.

Choose the best sentence written from the words and phrases given.

The perfect candidate / should / responsible / good / work / young children.

Choose the best sentence written from the words and phrases given.

I / have / experience / deal / difficult customers / find / solutions / quickly.

a. Social media platforms are now essential tools for professional networking among young adults.

b. Furthermore, many companies now use platforms like LinkedIn and X (formerly Twitter) to post job openings and internships before they appear on traditional job boards.

c. Therefore, regular and focused activity on professional social media is key for career growth.

d. This gives job seekers who actively monitor these channels a significant advantage in finding opportunities.

e. They offer a simple way to connect directly with recruiters and industry experts, which can lead to mentorship and job referrals.

a. These abilities show future employers that the young person is responsible and able to handle multiple commitments.

b. By earning their own money, they quickly learn how to budget and save for their needs and goals, which is crucial for adult life.

c. Furthermore, managing shifts alongside school or personal life teaches valuable organizational skills and self-discipline.

d. Overall, part-time work provides an excellent foundation in real-world personal and professional management.

e. Working a part-time job often helps young adults develop strong financial management skills.

a. Furthermore, internships help them understand professional communication and workplace etiquette, which are soft skills employers highly value.

b. Thus, an internship makes a young adult a much more attractive and capable job candidate.

c. Taking an internship is the best way for young adults to gain practical skills that schools rarely teach.

d. They learn how to use industry-specific software and procedures, making them immediately useful to future employers.

e. This real-world experience helps bridge the gap between academic theory and the daily demands of a job.

a. The repetitive daily tasks quickly taught me I was not happy doing the same thing every day.

b. Now, my goal is a career where creativity is the most important part of the work.

c. My time there influenced me to change my studies toward graphic design, a field where I can always be creating new things.

d. Working in a very routine office job showed me that I need a career with more creative freedom.

e. This realization made me want a role that allows for innovation and problem-solving, which uses my imagination.

a. This experience showed me how to manage difficult emotions and resolve problems effectively.

b. Instead of getting upset, I stayed calm and focused on the facts, which is an important professional skill.

c. My first big complaint was from a customer who was very angry about a mistake on their order.

d. I first apologized sincerely and then quickly checked the system to find where the mistake happened.

e. My manager taught me to always offer a choice, so I asked if they preferred a full refund or the correct item delivered right away.

Dear Hiring Team,

I am writing to express my strong interest in the internship opportunity at Innovate Solutions, specifically in the Marketing department.

a. I am a young adult actively looking to gain professional experience and develop my skills.

b. I am hard-working, eager to learn, and ready to contribute to your team.

c. I am very interested in Innovate Solutions's work in creating user-friendly mobile applications.

d. I believe this internship is an excellent chance to apply my knowledge of graphic design software in a real business environment.

e. I have attached my resume for your review and look forward to hearing from you soon.

Sincerely,

Sarah Miller

Dear Professor Smith,

I trust this message finds you well.

a. I took your Introduction to Statistics class during the Spring 2025 term.

b. Kindly inform me if you are able and willing to provide a strong letter of recommendation for me.

c. To facilitate your writing, I will immediately forward my Curriculum Vitae (CV) and the official job description.

d. I am writing to respectfully request a letter of recommendation in support of my application for a Junior Data Analyst position at TechSolutions Inc. The application deadline is October 25, 2025.

e. I particularly valued the course material, and I specifically recall designing and presenting the final capstone project on market trends.

Thank you for your time and thoughtful consideration of this request.

Best regards,

Jane Doe

Hey Brian,

I have some great news! I finally got my first part-time job.

a. I saw an advertisement for the job online about two weeks ago. I immediately sent them my application because I love being around books and the library is very close to my place.

b. She called me yesterday afternoon and offered me the position! It's only for a few hours, three days a week.

c. They called me in for an interview last Friday. I was quite nervous, but the manager was very friendly.

d. She asked me about my favorite courses at school and what I hope to learn from the job. I told her I need to save money to buy a new laptop for my studies.

e. I'm going to be working at the local library starting next week. I'm really excited about it!

Let's chat soon!

Best,

Erik

Dear Mr. Thomas,

Thank you for choosing ConnectPro Support and allowing us to help you with your recent issue on October 28, 2025.

a. We always want to make sure our customers are happy, and your feedback is very important for us to improve.

b. We hope that the support you received from our team member, Sarah, solved your problem completely.

c. Please reply to this email with your rating and any comments you might have. It should only take a minute of your time.

d. Would you be kind enough to answer a quick question about your experience? On a scale of 1 to 5 (with 5 being the best), how satisfied were you with the service you received?

e. If you are still having trouble with your product or service, please let us know immediately so we can help you again.

Thank you again for your valuable time.

Sincerely,

The Team at ConnectPro Support

Dear Career Services Team,

My name is Sarah Chen, and I am a student at City University of Technology.

a. I want to use my time effectively at the event and speak to the right recruits.

b. I am writing to respectfully ask if you could please send me a list of the companies that will be participating this year.

c. I am very interested in the job fair and want to prepare well for it.

d. This information would be very helpful. It will allow me to research companies in advance and decide which ones I am most interested in.

e. I am planning to attend the upcoming Spring Tech & Engineering Expo on March 15th.

Thank you very much for your time and assistance with this request. I am looking forward to attending the fair.

Best regards,

Sarah Chen